Returns & Refunds

We are committed to providing premium-quality metal and matte posters along with a smooth customer experience. Please read our Return & Refund Policy carefully before placing an order.

Returns

We do not accept returns for the following reasons:

Change of mind
Personal preference issues
Accidental orders
Incorrect size selection by customer
Minor color variation due to screen differences
Customized or print-on-demand products

Products without physical damage, manufacturing defects, or wrong item delivery are not eligible for return.

Important Notice

If the outer packaging appears visibly damaged at the time of delivery, customers are strongly advised to refuse the parcel and contact our support team immediately.

Once a visibly damaged parcel is accepted, refund or replacement eligibility may not be guaranteed.

Customized & Print-on-Demand Orders

Customized, made-to-order, and print-on-demand products are strictly non-cancellable and non-refundable once the order is placed, as production begins immediately.

Customers are requested to carefully check all customization details, sizes, addresses, and order information before completing the purchase.

Refund Eligibility

Refunds or replacements are applicable only if:

The product received is physically damaged
Wrong product is delivered
Product has a major manufacturing defect

Mandatory Requirements

To claim a refund or replacement, customers must provide:

A clear and continuous unboxing video
Photos showing the issue clearly
Complaint within 24 hours of delivery

Claims without an unboxing video will not be accepted.

Refund Process

Review Process

Our support team will review the submitted proof and verify the issue.

Approval

If the claim is approved, a replacement or refund will be initiated depending on the situation.

Refund Timeline

Approved refunds are processed to the original payment method and may take up to 5–7 business days to reflect in the customer’s account.

Replacement Policy

Where possible, replacements will be provided before issuing refunds.

Replacement requests follow the same process and proof requirements mentioned above.

RTO / Delivery Failure / Reshipping Policy

If an order is returned to us due to:

Incorrect address
Incorrect phone number
Customer unavailable during delivery
Rejected delivery
Failed delivery attempts

the order will be treated as an RTO (Return-to-Origin) shipment caused by the customer.

Refund for RTO Orders

If a refund is requested for an RTO order, applicable forward shipping charges, return shipping charges, payment gateway fees, and handling costs will be deducted from the paid amount before processing the refund.